Refund policy

At Mortgage-Advice-0nline, we prioritize customer satisfaction and strive to provide high-quality services. If, for any reason, you are not fully satisfied with your purchase of our SaaS widget, you may initiate a return or refund within 30 days of the delivery date. Please note that since our product is a digital service with no shipping involved, the refund process will be based on the criteria outlined below:

Eligibility for Return/Refund:

  • The request must be made within 30 days of the delivery date.
  • The product usage does not violate our Terms of Service.
  • The customer must provide the Paddle order ID and the email address used for the purchase.

Initiating the Return/Refund Process:

To initiate the return or refund process, please follow these steps:

  1. Send an email to [email protected] with the subject line: "Return/Refund Request - [Your Order ID]".
  2. In the email, include the following information:
  • Your full name
  • Order ID from Paddle
  • Email address used for the purchase
  • Reason for the return/refund
  • Any additional details you believe are relevant

Processing the Return/Refund:

Once we receive your return/refund request, we will review the provided information to ensure it meets the eligibility criteria. We aim to process all requests within 7 days. We will issue a refund using the original payment method used for the purchase.

Customer Support:

If you have any questions or need further assistance, please don't hesitate to contact our customer support team at [email protected]. We are here to help and provide you with a smooth return/refund experience.

Please note that this Return and Refund Policy is subject to change without prior notice. It is the customer's responsibility to review the policy periodically.

Thank you for choosing Mortgage-Advice-0nline. We value your trust and strive to offer the best possible service.

Effective Date: 26th July 2023